Insights identify gaps inemployee experience
Marketers have always used data to measure and improve the effectiveness of their customer experience strategies – and HR is no different. WorkZen offers a plethora of standard and bespoke metrics that HR can use to harness the power of analytics to identify gaps in employee experience; what the company thinks they need versus what they want.
Employee engagement metrics
ITWorx works with clients to determine the specific employee engagement metrics they would like to measure, and uses Sitecore’s powerful analytics features to configure these metrics as part of WorkZen’s initial setup.
Channel analysis provides insights on the different browsers and devices used, enabling content curators to focus the content to best service the users on the channels used.
Bot request tracking
This metric shows the different requests sent to the bot and whether the answer or action provided was relevant to the user or not, enabling the bot to continuously learn and improve.
This metric shows paths with the most traffic, highest engagement value, and highest engagement value per visit or efficiency. This allows insight into what content works and what content needs optimization.
Search word analysis
Provides insights on most searched content, results retrieved, and most popular results to provide insights for HR and content curators on what content should be further enhanced.
Adoption rate allows system administrators to measure the highest adopted modules, components, integrations and journeys to enable better focus on what employees need and want.